Return Policy

Return & Refund Policy

Thank you for your purchase. We are committed to providing high-quality products and a positive shopping experience. This Return & Refund Policy outlines the terms and conditions for returns and refunds.

1. Return Eligibility

You may request a return within 14 days of receiving your order. To be eligible for a return, items must meet the following conditions:

  • The item must be unused, unworn, and in the same condition as received.

  • The item must be returned in its original packaging, including all accessories, tags, and documentation.

  • Proof of purchase (e.g., order confirmation or receipt) must be provided.

  • Items that are damaged due to misuse, normal wear and tear, or improper handling are not eligible for return.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items may not be eligible for return:

  • Perishable goods

  • Final sale or clearance items

  • Gift cards

3. Return Process

To initiate a return, you must contact our customer support team within the 14-day return window. Please include your order number and reason for the return request.

If your return is approved, you will receive instructions on how and where to send your item. Returns sent without prior authorization may not be accepted.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

  • We recommend using a trackable shipping service, as we are not responsible for lost or missing return shipments.

5. Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

  • If approved, you will receive a full refund of the original purchase price.

  • Refunds will be issued to the original payment method used at checkout.

  • Please allow several business days for the refund to be processed and reflected in your account, depending on your payment provider.

Shipping charges (if applicable) are non-refundable unless the return is due to our error (e.g., defective or incorrect item).

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, you must contact us as soon as possible after delivery. We will work with you to resolve the issue promptly, including providing a replacement or full refund at no additional cost.

7. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item in accordance with this policy and place a new order.

By making a purchase, you agree to the terms outlined in this Return & Refund Policy.